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Frequently Asked Questions
Frequently Asked Questions
How can I get a quote? Do you offer online surveys?
Yes. Address, floor information (elevator/elevator), room number and a few photos via WhatsApp. Pre-bid in 60 seconds We do. If necessary free on-site discovery We plan and send the exact price in writing.
Is the move insured? What does the insurance cover?
All our transportation operations insured transportation The policy covers damage to professionally packaged items resulting from sudden and external impacts during loading, transport, and unloading. Additional coverage may be planned for special items such as antiques/pianos.
Can elevator transportation be provided in every building?
During the preliminary survey, façade access, wind conditions, installation distance and ground suitability are checked. 3rd floor and above Can be applied to most buildings. With site management approval and security strip exterior freight elevator We install and speed up the process and protect the interior of the building.
Do you do the packaging? Are there any extra charges for the materials?
Yes. Professional packaging Kraft paper, bubble wrap, box dividers, corner protectors, and stretch wrap are standard in our service. Fragile items are packaged using a numbered box system. The packaging cost is clearly displayed as a separate item in the quote.
Do you do intercity shipping? What is the delivery time?
From Ankara intercity transportationWe have regular lines to Istanbul, Izmir, Antalya and throughout Türkiye. Route, km, and bridge/highway conditions are all included. delivery timeframe It comes as written in the offer. We offer partial (shared) or full vehicle options.
Do you undertake disassembly, assembly and installation works (cabinet, bed base, TV)?
Yes. Carpenter disassembly and assembly Our team disassembles and reassembles cabinets, plinths, doors, and rail systems, and safely connects TVs and appliances. We provide the necessary equipment and tools.
Is weekend or same-day shipping possible?
In most cases, yes. Our working hours are 09:00–19:00 however, early/late hours and weekend If we plan ahead, we can find a solution the same day. For availability, please leave a date and time request via WhatsApp.
What are your payment methods? Are there any contracts?
Payments cash, bank transfer/EFT We accept with. In every job contract, insurance policy And delivery report In corporate transport, invoicing and field occupational safety documents are standard.
Who is responsible for parking and building permits on move-in day?
Building/site management and parking permits are generally the responsibility of the customer. However, if you request, parking space planning And site information We prepare the articles and guide you through the process.
How does the process proceed if there is damage?
In rare cases, if damage is detected, photographic report We prepare and report it to the management on the same day. The file includes the contract, packaging records, and policy. insurance procedure We will share the solution process with you step by step, in a transparent manner.